Custom Order FAQ

Frequently Asked Questions About Custom Ordering a Mercedes-Benz

At Mercedes-Benz of Lancaster, our goal is to make the custom ordering process as simple and stress-free as possible. If you're in the market for a new Mercedes-Benz but have questions about the custom ordering process, allow us to dispel your woes with helpful information you need to know before you buy.

How long does the custom order process take?

Depending on which model you buy, we recommend waiting anywhere from three to eight months for your order to be completed. Some orders may only take a few weeks, but the more you customize your purchase, the more time our team will need to complete it.

Will my vehicle be eligible for lease incentives or special offers?

Even though you're custom ordering your new vehicle online, it is still eligible for any lease incentives or special offers that our dealership is currently running. Speak with our sales team about how to maximize your savings before completing your custom order request at Mercedes-Benz of Lancaster.

Can I order my vehicle online and have it delivered to my home near Lancaster?

Ordering online is easy and getting your new vehicle delivered to your home in Pennsylvania is even easier. After completing the custom ordering process, you'll be prompted to input your home address for our team to use when it's time for scheduling delivery. We can help you find the perfect delivery option that fits your lifestyle, including at your home, office, or another location within the state.

Contact Us to Learn More

For more information about the custom ordering process, please call or contact us online at Mercedes-Benz of Lancaster. We look forward to meeting you!